Frequently Asked Questions
General Questions
What is SewShare?
SewShare is a community and marketplace designed specifically for sewing and quilting enthusiasts. Our platform connects buyers with independent sellers offering sewing and quilting products, patterns, fabrics, and resources, while fostering a supportive community, in-depth forums, and the best video techniques from A-Z for all who love to sew and quilt.
Is SewShare free to use?
The SewShare Community and educational resources are always free. Purchasing your patterns, materials, and quilting notions on SewShare from our verified and trusted sellers supports the ability for SewShare to provide a free platform.
Who can join SewShare?
Anyone 18 years or older with a passion for sewing or quilting! Whether you’re a beginner or a pro, there’s a place for you in our community.
Is SewShare available outside the U.S.?
Yes! Payments are made in USD currently, but additional currencies will be optional in the near future.
How do I create an account?
To create an account, click the Create a FREE Account link on the login page. You’ll need to provide your name, email address, and create a password. You must be at least 18 years old to create an account on SewShare.
How do I reset my password?
If you’ve forgotten your password, click the Forgot Password link on the login page. We’ll send a password reset link to your registered email address.
Do I need an account to use SewShare?
You can browse without signing up, but to buy, sell, comment, or post, you’ll need to join our Community by creating a free account.
How do I keep my account secure?
Use a strong, unique password, never share your login details, and contact [email protected] if you suspect unauthorized activity.
Customer Support and Live Chat
Can I speak to a real person via Live Chat?
Currently, SewShare does not offer a live human chat feature. We are a small, dedicated team of sewing and quilting enthusiasts focused on building the best community for you! If you need direct assistance from our team, please email us at [email protected]. If your question is about a specific order or product, you can contact the individual shop owner directly through their storefront page on SewShare.
How do I get help with an order I placed?
Since SewShare is a marketplace, each store owner manages their own shipping and customer service. To get help with an order, visit the Storefront Page of the shop you purchased from and use their specific contact link. For general platform technical support, you can always reach out to the SewShare team at [email protected].
Is there a phone number or a chat bubble for support?
We do not have a live chat bubble or phone support at this time. Sewpedia, our super mentor, is available 24/7 to help with sewing and quilting techniques, pattern ideas, and finding the right notions. For human-to-human support regarding your account or the website, please send an email to [email protected] and our small team will get back to you as soon as possible.
Why can’t I find the Live Chat icon?
We actually don’t have a live chat feature on the site right now. As a small team, we handle all support inquiries via email to ensure everyone gets the attention they deserve. You can reach us at [email protected].
Buying on SewShare
How do I purchase items on SewShare?
Browse through our Marketplace to find items you like, then add them to your cart and proceed to checkout.
What payment methods are accepted?
SewShare accepts major credit and debit cards, as well as Apple Pay, Google Pay, and Samsung Pay where available. Payments are processed securely through PayPal.
How do I find my order after I place it?
You will have immediate access to your downloadable PDF files upon purchase, and you will receive an email confirmation. You can also check your Order History under the drop down menu next to your User Name on a computer.
Can I cancel an order after it’s been placed?
Order cancellation policies vary by seller. Please check the seller’s store policies before making a purchase. If you need to cancel an order, contact the seller directly through their individual store’s messaging system located on their boutique home page as soon as possible.
What if I’m not satisfied with my purchase?
Each seller has their own return policies, which should be outlined in their Store Policies. If you’re unsatisfied with your purchase, please contact the seller directly through their individual store’s messaging system located on their boutique home page.
How do I contact a Seller?
Please contact the seller directly through their individual store’s messaging system located on their boutique home page.
Marketplace Experience
Can I combine orders from two different sellers?
Yes, you can buy all your products in one order. However, because our sellers are independent businesses located all over the world, we cannot combine shipments of physical products from different stores.
Digital Patterns and Downloads
I bought a PDF pattern but didn’t get the email. Where is it?
First, check your spam or Promotions folder. If it’s not there, you can always find your downloads directly on SewShare. Just log in, click your User Name, and select Order History. Your files will be available under Downloads in the left menu.
My PDF pattern won’t open. What do I do?
Most patterns require a PDF reader like Adobe Acrobat. If you’re on a mobile device, try saving the file to your Files or Books app first. If the file appears corrupted, please reach out to [email protected] directly so we can assist.
Why do I have multiple shipping charges in my cart?
SewShare is a marketplace of independent sellers. If you are buying a printed pattern from one shop and fabric or quilting thread from another, each seller ships their items separately from their own location, which results in individual shipping costs for each boutique.
About Sewpedia (The AI Mentor)
What is Sewpedia?
Sewpedia is the 24/7 AI sewing and quilting mentor on SewShare. It is trained to help troubleshoot projects with video techniques and education, and assist in finding patterns, fabrics, notions, and thread in the marketplace.
Is Sewpedia a real person?
Sewpedia is an AI mentor, not a human. It is available 24/7 for sewing and quilting guidance and marketplace navigation. For human support regarding account issues, users can reach out to [email protected].
Can Sewpedia look up my specific order status?
No. For security reasons, the AI mentor does not have access to private accounts or financial details. To check an order, visit Order History in the account menu. For shipping updates, contact the shop owner via their storefront page.
Community and Learning
What are the rules for participating in the SewShare community?
Our community values kindness, respect, honesty, and constructive contributions. Please review our Community Guidelines for detailed information on expected behavior.
What kind of content can I share?
You can post photos, short videos, projects, tips, tutorials, and comments—as long as it’s sewing or quilting-related and respectful.
Where can I find the A-Z Video Techniques?
You can access our full library of expert sewing and quilting videos by clicking on Learn in the main navigation menu. These are curated to help you master everything from basic stitches to advanced tailoring and quilting.
How do I share a photo of a project I finished?
We’d love to see it! Head over to Stitchbook or our Community Forums sections. You can start a new project or post, upload your photos, and share the details so others can be inspired by your work.
How do I report inappropriate content or behavior?
If you encounter inappropriate content or behavior, please notify us via the site reporting forms or flag the content. You can also email us at [email protected].
Selling on SewShare
How do I become a seller on SewShare?
We would be delighted to hear from you! To become a seller, please submit an application.
Who can sell on SewShare?
Anyone who offers sewing or quilting-related goods like patterns, fabrics, tools, books, or notions—and agrees to our policies—can apply to open a boutique on SewShare.com.
What can I sell on SewShare?
SewShare is dedicated to sewing and quilting-related merchandise. You can sell patterns, fabric, notions, machines, tools, books, magazines, and other related items. All products must comply with our Terms of Service and Acceptable Use Policy.
How do I set shipping rates?
You can set your shipping rates in your seller dashboard. You can create different shipping profiles for different product types or sizes and set rates based on destination.
Can I take payments outside SewShare?
No. All transactions must go through our secure checkout system. Off-platform transactions are prohibited.
Privacy and Security
How does SewShare protect my personal information?
SewShare takes your privacy seriously. We use industry-standard security measures including TLS encryption for transmitted data. For complete information, please review our Privacy Policy.
Can I opt out of marketing communications?
Yes. You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or submitting our Opt Out Form
How can I access or delete my data?
You can download a copy of your data in your Account Settings. If you wish to delete your account and all associated content, you can request it here. You can also email [email protected] to request account deletion or a data export.
Technical Support
My payment didn’t go through. What should I do?
If your payment wasn’t processed successfully, please verify your payment information and try again. If problems persist, contact your payment provider to ensure there are no restrictions on your account.
How do I contact SewShare customer support?
For any questions or concerns not addressed in these FAQs, please email us at [email protected]. Our support team will respond as quickly as possible.
The site isn’t loading correctly for me. Any tips?
Try clearing your browser cache or opening SewShare in a private/incognito window. If that doesn’t work, please email [email protected] with a description of the issue and a screenshot if possible.
I messaged a seller and they haven’t replied. What now?
Please allow 2-3 business days for a response as our sellers are often small businesses. If you haven’t heard back after that time, email [email protected] and we will do our best to help facilitate the communication.
Is SewShare accessible to users with disabilities?
SewShare strives to provide equal access for individuals with disabilities. If you encounter any accessibility issues, please email [email protected].
Policies and Legal Information
Where can I read your Terms of Service and other policies?
All official policies can be found on the SewShare Terms and Policies page. We’re continually updating our FAQs to better serve our community. If you have a question that isn’t answered here, please contact us at [email protected].